At Sachin Sarees, customer satisfaction is our priority. We strive to provide premium quality sarees, suits, lehengas, fabrics, and stitching services. Please read our refund policy carefully before placing an order.

1. Returns Eligibility

Returns are accepted only in the following cases:

• Wrong product delivered.
• Damaged product received during transit.
• Manufacturing defects found in the product.
• Missing items in the package.

Customers must notify us within 48 hours of delivery with clear photographs and order details.

2. Non-Returnable Products

The following products are not eligible for return or refund:

• Customized or stitched products.
• Blouse stitching services.
• Altered garments.
• Sale or discounted items.
• Products damaged due to misuse or improper handling.
• Fabric products that have been cut, washed, or used.

3. Refund Process

Once the returned product is received and inspected:

• Approved refunds will be processed within 7-10 business days.
• Refunds will be credited to the original payment method.
• For Cash on Delivery orders, refunds will be transferred to the customer’s bank account.

4. Exchange Policy

Customers may request an exchange for size or design availability subject to stock availability.

5. Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order.
• Customized, stitched, or bridal orders cannot be cancelled once production has started.